Refund policy

Return & Refund Policy

At Moontiz Mood, we want you to love what you order. If there’s a problem with your purchase, we’re here to help.

Returns

You may request a return within 7 days of receiving your order if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from what was shown or described on our website.

To be eligible for a return, the product must be unused, unworn, and in its original condition and packaging, with any tags or accessories included.

Items We Cannot Accept for Return

We cannot accept returns for products that:

  • Have been used, worn, washed, or damaged after delivery.

  • Are missing their original packaging or accessories.

  • Have been altered or modified.

  • Are returned after the 7-day return period.

How to Request a Return

Please contact us within 7 days of receiving your order with:

  1. Your order number.

  2. A brief explanation of the issue.

  3. Clear photos or a video showing the product and the problem.

Our team will review your request and let you know whether the return is approved.

Please do not send an item back before receiving confirmation from us.

Return Shipping

If the return is due to a wrong, damaged, or defective product, Moontiz Mood will arrange or cover the applicable return shipping cost.

For other approved returns, return shipping costs may be the customer's responsibility.

Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If your return is approved, we will process the applicable refund using the available refund method. Refund processing and delivery times may vary depending on the payment/refund method.

For Cash on Delivery (COD) orders, we may request the customer's bank/e-wallet details where necessary to process an approved refund.

Exchanges

If you receive a damaged, defective, or incorrect product, we may offer an exchange for the same product, subject to availability.

If the same product is unavailable, we will discuss an appropriate alternative or refund with you.

Important

Please inspect your order when you receive it. If there is an issue, contact us as soon as possible so we can resolve it quickly.

Moontiz Mood reserves the right to refuse a return or refund if the product does not meet the conditions described in this policy.

For return or refund assistance, please contact us through the contact details provided on our website.

Thank you for shopping with Moontiz Mood.