Shipping policy

Shipping Policy

At Moontiz Mood, we want your order to reach you safely and conveniently.

Delivery Areas

We currently deliver orders within Pakistan.

Please make sure your delivery address and phone number are correct when placing your order.

Processing Time

Orders are normally processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Delivery Time

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Delivery to remote areas may take additional time.

Please note that delivery times are estimates and may be affected by courier delays, weather, public holidays, or other circumstances outside our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order.

Any promotional free-shipping offer will be subject to the terms stated on the relevant promotion.

Cash on Delivery

We currently offer Cash on Delivery (COD) for eligible orders.

For COD orders, payment is collected when your order is delivered.

Please make sure someone is available to receive and pay for the order.

Order Confirmation

We may contact you by phone or message to confirm your order before dispatch.

If we are unable to confirm your order, we may delay or cancel the order.

Tracking

Where tracking is available, tracking information may be provided after your order has been dispatched.

You may use the provided tracking information to follow your shipment.

Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact us so we can check the shipment with the courier.

Moontiz Mood is not responsible for delays caused by circumstances beyond our reasonable control, including courier delays, incorrect addresses, weather conditions, public holidays, or other unexpected events.