Terms of Service

Welcome to Moontiz Mood. By accessing or using our website and placing an order, you agree to the following terms and conditions.

1. General

Moontiz Mood reserves the right to update, change, or discontinue any part of our website, products, prices, or services at any time without prior notice.

We may also refuse or cancel an order where necessary, including in cases of incorrect pricing, product availability, suspected fraudulent activity, or other circumstances that may affect the order.

2. Products & Product Information

We make every effort to display our products, images, colors, sizes, and descriptions as accurately as possible.

However, colors may appear slightly different depending on your device or screen settings.

Product availability may change without notice. If a product becomes unavailable after an order is placed, we will contact you and provide an appropriate solution.

3. Prices

All product prices displayed on our website are in Pakistani Rupees (PKR) unless stated otherwise.

Prices may change at any time without prior notice.

We reserve the right to correct pricing or listing errors. If an order has been placed with an incorrect price, we may contact you before processing the order.

4. Orders

When you place an order, you are responsible for providing accurate and complete information, including your name, phone number, delivery address, and any other required details.

We may contact you to confirm your order before dispatch.

An order is considered accepted once it has been confirmed by Moontiz Mood.

5. Cash on Delivery

For Cash on Delivery (COD) orders, payment is collected when your order is delivered.

Please make sure you are available to receive your order and have provided a correct phone number and delivery address.

Repeated refusal or failure to accept confirmed COD orders may result in restrictions on future COD orders.

6. Shipping & Delivery

Delivery times and charges may vary depending on the delivery location, shipping provider, and other circumstances.

Moontiz Mood is not responsible for delays caused by circumstances outside our reasonable control, including courier delays, weather, public holidays, or other unexpected events.

Please refer to our Shipping Policy for more information.

7. Returns & Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Please review that policy before placing an order.

8. Website Use

You agree not to misuse our website or attempt to:

• Access restricted areas without authorization.

• Interfere with the operation or security of the website.

• Submit false or misleading information.

• Use our website for unlawful purposes.

• Copy or misuse our content, images, branding, or materials without permission.

9. Intellectual Property

All content on the Moontiz Mood website, including our logo, brand name, photographs, graphics, text, designs, and other materials, belongs to Moontiz Mood or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, shipping companies, analytics services, or other tools.

These services may have their own terms and privacy policies, and Moontiz Mood is not responsible for the policies or practices of third-party services.

11. Limitation of Liability

Moontiz Mood will make reasonable efforts to provide accurate product information and reliable website services.

However, we are not responsible for losses or delays caused by circumstances beyond our reasonable control, including technical problems, courier delays, or third-party service interruptions.

12. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will be posted on this page, and your continued use of our website after changes are posted means you accept the updated terms.

13. Contact Us

If you have questions about these Terms of Service, your order, or our policies, please contact us using the contact information provided on our website.

Thank you for shopping with Moontiz Mood. 🩷